Frequently Asked Questions

Help! I don’t know what boot is right for me.

Buying a new pair of boots can be a daunting experience. What sort of boot do I need? Does it need to be waterproof? What sort of lacing system will I need?

There are lots of options available and our buyer's guide is designed to help you find the boot that is right for you! 

How do I look after my boots?

Have you bought yourself a brand new pair of boots and want to know how to make sure they last as long as possible? Don't worry, our care instructions will tell you everything you need to know!

How do I find a store near me?

To find a store near you simply click on shop and it will find stores near your location. To over-ride this, you can enter your town/city or postcode and it will find stores near that location.

How do I contact you?

If you have any queries about our company, our products or anything else to do with Hi-Tec then please get in touch via our contact page. Please ensure you enter in as much information as possible, as this will ensure we can give you the answer your looking for!

Are you on a social networking sites?

Yes Hi-Tec UK are on the following social networking sites: 

YouTube

Come and say hi!

Privacy Policy 

 

The Hi- Tec Nederland BV, Paasheuvelweg 22A, 1105 BJ Amsterdam Zuid - Oost , the Netherlands, takes the privacy of your personal data very seriously. With the following statement to inform you about the personal data we collect and how it is processed, used and protected by us.

1. Collection of data

When you visit our website offers the currently used by your PC IP address, date and time, browser type and operating system of your PC, and the pages you visit will be logged. Relate to personal data, however, are not intended.

At initiation, completion, execution and termination of a contract of sale data will be exclusively collected, stored and processed in accordance with statutory provisions. These personal details is all about the name, address, email address and other information that will be requested from us in the individual case.

In the case of a contract is concluded, we save the contract. You may terminate this Agreement at any time retrieve text in which you in your personal "My Account" area at: https://de.hi-tec.com/customer/account/. We also offer the opportunity to register with us. This has the advantage that you do not have to enter them every time you order your data for you. You can update your profile at any time and removed from it. For cancellation, please contact our customer support.

The personal data you provide to us such. As ordering or by e-mail (such as your name and contact information) will be processed only for correspondence with you and only for the purposes for which you give us the data available have provided. We may share your information only to the staff responsible for the delivery of mail order company, so far as is necessary for the delivery of the goods. For the settlement of payments your payment data to the agency responsible for paying bank on. In addition, for example, for sending advertising material, we will collect your data in accordance with the law or with your explicit consent, process or use. As far as you declare your consent electronically as part of our website, we observe the legal requirements to inform and monitor your consent by appropriate technical systems.

We assure you that we will not disclose your personal data to third parties, moreover, unless we are legally obligated or you have given your express consent. If we take on implementation and management of manufacturing processes services of third parties, the data protection regulations are adhered to.

2. Data transfer

To fulfil your order we will give your address data to Hogenes warehousing, Alphen a / d Rijn, The Netherlands on. We ensure that your address will be used for the sole purpose of sending goods.

3. Duration of Storage

Personal data which have been communicated to us through our website are only stored until the purpose is fulfilled, for which they were entrusted to us. To the extent mandatory commercial and tax law retention periods are observed, the duration of storage of certain data may be up to 10 years.

4. Your Rights

If you do not agree or they have become inaccurate with the storage of your personal data, we will be performing on instructions out in accordance with statutory requirements, the deletion, and correction or blocking of your data. You can request free information about all personal data which we hold about you.

5. Cookies

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses. "Cookies", text files that are stored on your computer, to help analyse how users use the website. The information generated by the cookie about your use of this website are usually transferred to a Google server in the US and stored there. In the case of activation of IP anonymisation on this website, your IP address will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address transferred to a Google server in the USA and is shortened. On behalf of the operator of this site Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other website activity and internet related services to the website operator. Which is within the scope of Google Analytics by your IP address is not associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we point out that you can optionally use to their full extent in this case not all functions of this website. You can also prevent the data generated by the cookie about your use of the website to Google and the processing of these data by Google, by operating under the following link (http (including your IP address.): // Download and install tools.google.com/dlpage/gaoptout?hl=de) browser plugin available.

We also store "cookies “to provide you with comprehensive features and to make use of our websites easier. "Cookies “are small files that are saved with the help of your Internet browser on your computer. If you wish, you can prevent the saving of "cookies” on your computer by selecting the appropriate settings on your Internet browser. Please note that functionality and scope of our services thus may be restricted.

6. Links to other websites

Our website may contain links to other websites. These sites are not operated by us and therefore we have no control over the content, as well as their privacy practices. We encourage you to carefully read the privacy policies offered by these websites and check.

7. Responsible party

Responsible body is the Hi-Tec Nederland BV, Paasheuvelweg 22A, 1105 BJ Amsterdam Zuid-Oost, the Netherlands. Questions for the collection, processing or use of personal information, the disclosure, correction, blocking or deletion of data please contact either by post to the above address of the Hi-Tec Nederland BV or e-mail: webshop@hi-tecsports.com. Under these addresses, you can also check at any time your stored data, edit, block or have deleted.

8. Changes to this Privacy Statement

Changes in laws or case law as well as adjustments to our business model may make it necessary under some circumstances to change this Privacy Statement. We therefore reserve the right to modify this privacy statement at any time. You can review the privacy statements each currently applicable at any time request from us or downloaded at de.hi-tec.com.