***Please be aware that due to current high demand, economy delivery orders may take up to 14 working days. We apologise for any inconvenience caused and thank you for your patience.***
Economy Delivery (£2.99 or FREE when you spend £40 or more): We will endeavour to process your order as quickly as possible. Orders will normally be delivered within 4-6 working days. However, during times of extremely high demand, delivery could take up to 14 working days on some styles. We will clearly state on the delivery page when this is the case.
First Class Premium Delivery (£3.99): Your order will be delivered within 1-3 working days Order must be placed before 2pm Monday-Thursday & before 10.30am Friday in order to receive within the guaranteed period of 1-3 working days from order.
Next Working Day Delivery (£5.99-£15.99): Your order will be delivered the next working day and before the specified time depending on the option chosen (any time, before noon or before 10am). Order must be placed before 2pm Monday-Thursday in order to receive the order the next day. Orders made before 12 noon on Friday will be delivered on Monday. Orders made after 12 noon on Friday and all orders made on Saturday or Sunday will be delivered in 2 working days.
Republic Of Ireland: £3.99 for standard delivery
A signature may be required on receipt.
Delivery timescales are dependent on location. Please see our Delivery page for full details.
Please note we do not dispatch on weekends or Bank Holidays.
We offer a generous 90 day returns & exchanges policy.
If you’re not happy with your purchase, you can return them to us within 90 days of purchase for an exchange or refund, providing the item is not marked, dirty or damaged. Please ensure your item is returned to us in it's resalable condition and includes all the original packagaing.
Hi-Tec are currently trialling FREE RETURNS via Collect+. Alternatively, you can return your item via MyHermes, the Post Office, or whichever postal service is most convenient for you but you will be responsible for the cost.
For full details of our returns policy, visit our Delivery & Returns page.