Delivery & Returns
**Please note that due to high demand, Economy Delivery orders are currently taking up to 7 working days for delivery. If you require your order sooner, please opt for the First Class Premium Delivery option charged at £3.99. We apologise for the delay and thank you for your patience.**
How much does delivery cost?
Economy Delivery is FREE when you spend £30 or more. For orders under £30, Economy Delivery is charged at £2.99.
If you would like your order sooner, we also offer First Class Premium Delivery for a charge of £3.99.
Please note that the above delivery options apply to the UK and Northern Ireland only. Deliveries to Republic of Ireland will be charged at £3.99 for standard delivery.
Can I ship my order to someone else or to a different address?
Yes, you can ship to a different address from your billing address.
What is your return policy?
We offer a 365 day, no quibble returns & exchanges policy. However, we will not accept returned product if it has been worn outside or damaged. Please only wear on carpeted surfaces when initially trying on you new product. Please ensure you are happy with the fit before wearing them outside. If you’re not happy with your shoes simply send them back to us.
Should you need to return an item, please send this to the address below:
Southend On Sea
Where possible please try and keep the box in the same condition as you received it, as this will speed up the returns process. If you have any questions about how to return your shoes, please contact our customer services team on 01702 561321.
The cost of returns postage will be your responsibility.
How long will my order take to arrive?
Our team will endeavour to process your order as quickly as possible. Economy Delivery orders are normally delivered within3-5 working days. However, during times of extremely high demand, delivery could take up to 14 working days on some styles. We will clearly state this at the top of the page when this is the case.
First Class Premium Delivery orders are normally delivered in 1-3 working days. (Order must be placed before 2.30pm Monday-Thursday & before 10.30am Friday in order to receive within the guaranteed period of 1-3 working days from order)
Where do you ship to?
We currently ship to the UK, Northern Ireland and the Republic of Ireland.
Which carrier will deliver my order?
Economy Delivery orders will be shipped as 2nd class post via Royal Mail. First Class Premium Delivery orders will be shipped as 1st class post via Royal Mail. We will soon be launching a tracked Next Day Delivery service for customers who require their order more quickly.
Suspected faulty goods
If you expect a manufacturing defect and purchased your goods from a website or retail store other than www.hi-tec.com/uk, please return your purchase to the retailer you made your purchase from where they will inspect the goods for you inline with the Hi-Tec 365 day warranty.
If you purchased your footwear directly from this website, please contact our customer services team on 01702 561321 or via our online contact form at http://www.hi-tec.com/uk/contacts/. They will arrange for you to return your shoes for inspection. If a manufacturing fault is found, you will be offered a replacement or refund. We will also reimburse you for the cost of returning the item.