Delivery & Returns
How long will my order take to arrive including processing and shipping?
FREE ECONOMY DELIVERY OVER £50: We will endeavour to process your order as quickly as possible, however please allow up to 5 days for your order to arrive.
DELIVERY UNDER £50 JUST £2.99 Standard or £3.99 First Class Premium: Even if you don't spend over £50, we'll only charge you £2.99 for delivery.
REPUBLIC OF IRELAND: £3.99 for standard delivery
Can I ship my order to someone else or to a different address?
Yes, you can ship to a different address from your billing address.
Where do you ship to?
At this time, we ship orders only within the United Kingdom Mainland.
Which carrier will deliver my order?
Standard shipping and First Class Premium will be handled by Royal mail.
What is your return policy?
We offer a 365 day, no quibble returns & exchanges policy. However we will not accept returned product if it has been worn outside or damaged. Please only wear on carpeted surfaces when initially trying on you new product. Please ensure you are happy with the fit before wearing them outside. If you’re not happy with your shoes simply send them back to us. Whilst we won't ever quibble, the cost of return postage is your responsibility.
The Return address:
Southend on Sea
Where possible please try and keep the box in the same condition as you received it, as this will speed up the returns process.
If you have any questions about how to return your shoes, please contact our customer services team on 01702 561321
Suspected faulty goods
If you expect a manufacturing defect and purchased your goods from a website or retail store other than Hi-Tec.com/UK, please return your purchase to the retailer you made your purchase from where they will inspect the goods for you inline with the Hi-Tec 1 year warranty.