FREQUENTLY ASKED QUESTIONS
How long will my order take to arrive including processing and shipping?
We will endeavour to process your order as quickly as possible, however please allow up to 5 days for your order to arrive.
Can I ship my order to someone else or to a different address?
Yes, you can ship to a different address from your billing address.
Where do you ship to?
At this time, we ship orders only within the United Kingdom Mainland, excluding Northern Ireland and Channel Islands.
Which carrier will deliver my order?
Standard shipping will be handled by YODEL. If you are not around to take delivery of your parcel, YODEL will leave a calling card with further instructions.
Can I change shipping address once my order has been submitted?
In order to process your order and get it to you next day we are unable to change the shipping address once your order has reached us.
Can I cancel or change my order?
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order.
How do I know when my order ships and how can I track it?
Once your order has been shipped you will recieve a confirmation e-mail telling you that your item has been shipped. You can track your order once it has left us using the tracking number we provide on the e-mail. Simply visit the YODEL website and enter the tracking code to see how your boots are getting on!
What types of payment method do you accept?
We currently accept the following credit cards: Visa, Mastercard, Switch, Maestro and Solo.
What is your return policy?
We offer a 365 day, no quibble returns & exchanges policy. If you’re not happy with your shoes simply visit the link you received on your order dispatch e-mail and send them back to us free of charge using the described method.
We don't charge you for delivery, Hi-Tec will pay for your postage both ways.
We will accept your shoes back providing they are in their original condition, unused & undamaged.
Suspected faulty goods
If you expect a manufacturing defect and purchased your goods from a website or retail store other than Hi-Tec.com/UK, please return your purchase to the retailer you made your purchase from where they will inspect the goods for you inline with the Hi-Tec 1 year warranty.
Contact Us
Still have questions?
Call our customer service number on 01702 561321
Alternativley e-mail us! We will aim to respond within 1 working day, however please let allow up to 48 hours.
