FREQUENTLY ASKED QUESTIONS
Got a query regarding Delivery or Returns? Visit our Delivery & Returns page.
Can I cancel or change my order?
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order.
Can I change the shipping address once my order has been submitted?
In order to process your order and get it to you next day we are unable to change the shipping address once your order has reached us.
How do I know when my order ships and how can I track it?
Once your order has been shipped you will receive a confirmation e-mail telling you that your item has been shipped. Unfortunately you cannot track your order with Royal Mail once it has left us. However simply contact us direct if you have any questions and we will be sure to help.
What types of payment method do you accept?
We currently accept the following credit cards: Visa, Mastercard, Switch, Maestro and Solo. You can also choose to pay via PayPal, Google or Amazon.
How do I use a discount code?
Discount codes should be entered on the basket page once eligible products have been added. Only one discount code may be used per purchase and individual codes may be subject to additional terms and conditions. If you have any problems using your discount code, please contact our customer service team.
What are your Terms & Conditions for competitions and offers?
All Hi-Tec UK competitions, offers and discounts have our generic terms and conditions applied. You can reasd these here. The only exception is where specific terms & conditions are linked to on the competition page or in all promotional communications for offers or discounts. In addition to the generic Terms & Conditions, discount codes all adhere to the terms stated in the discounts section above on this page.
What is your return policy?
We offer a 365 day, no quibble returns & exchanges policy. However we will not accept returned product if it has been worn outside or damaged. Please only wear on carpeted surfaces when initially trying on you new product. Please ensure you are happy with the fit before wearing them outside If you’re not happy with your shoes simply send them back to us. Whilst we won't ever quibble, the cost of return postage is your responsibility.
We will accept your shoes back providing they are in their original condition, unused & undamaged. Please allow up to 28 days once you have returned your parcel for the refund to be credited or your exchange to be processed. If you have any questions about how to return your shoes, please contact our customer services team on 01702 561321
Suspected faulty goods?
If you suspect a manufacturing defect and purchased your goods from a website or retail store other than www.hi-tec.com/uk, please return the suspected faulty item to the retailer you made your purchase from. They will inspect the goods for you in line with the Hi-Tec 1 year warranty.
Need more help?
Still have questions? Call our customer service number on 01702 561321
Alternatively e-mail us!
We will aim to respond within 1 working day, however please let allow up to 48 hours. Alternatively, we're normally available on Live Chat from Monday to Friday, 9am - 5pm. Click on the orange Live Chat icon to the right of the screen.
Something not working or incorrect?
If you notice a mistake on the website or find that something is not working correctly, please do let us know as soon as possible and we'll get it fixed. You can let us know easily using our online contact form