Order status

Can I change shipping address once my order has been submitted?

In order to process your order and get it to you as a priority we are unable to change the shipping address once your order has reached us.

Can I cancel or change my order?

We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately via LIVE CHAT or phone should you have any further questions.

How do I know when my order ships and how can I track it?

Once your order has been shipped you will recieve a confirmation e-mail telling you that your item has been shipped. If you would like further details on your parcel please contact us and we will endeavour to answer your questions and let you know how your boots are getting on!