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* We really appreciate your feedback and would like the opportunity to contact you if you are unhappy with your purchase. Please leave an accurate phone number or e-mail address if you would like to hear back from us!
by Susan Lee
Like the other 2 reviews my boots leak every time i wear them, I only use them for walking the dogs so walk through wet grass, not up hills and mountains. They are very comfortable but to end up with soaking wet socks everytime I wear them is not acceptable.... Read More
Sorry Hi-Tec, not up to your usual standard and not FIT FOR PURPOSE.
RESPONSE FROM HI-TEC
Please can you get in touch with our Customer Services Team for advice on returning these boots. Something is certainly wrong as we would never promote a boot as waterproof if this wasn't the case, and we certainly do not expect you to have to put up with them if they're not doing the job.
If you purchased them within the past year, they're still in warranty. We can arrange to get them back for inspection. If a fault is found then you're entitled to a replacement.
Really sorry to hear you had a problem with them and we really hope this will not put you off considering Hi-Tec in the future. I'm confident our Customer Services Team can resolve this matter to your satisfaction. Please give them a call on 01702 561321 or drop them a message at http://www.hi-tec.com/uk/contacts/
Hi-Tec UK Hide
by Christine Rimmington
I bought these boots just over a year ago. I spent a bit more as the cheaper boots were only lasting a couple of years.
I was very pleased with the comfort and fit but over the last two days my feet were getting wet and on checking them out the... Read More heels have worn holes in them.
Up to yesterday I would have rated them 4+ but them wearing out so quickly on a fairly expensive boot has made them a 1 star.
I tried to return them to the stockist Tog but they would not take them until they had been washed so I washed them this afternoon and will go back and ask them to send on to you for feedback which may help your buyers.
RESPONSE FROM HI-TEC:
Really sorry to hear you've had a problem. Generally our stockists offer a 1 year warranty, so it's great that Tog have been kind enough to still send your boots back for inspection.
When they come through to us, we will give them a full technical inspection to see whether there are any faults. For future reference, please also take a look at our Care Instructions which can help to increase the life span of our boots - http://www.hi-tec.com/uk/care-instructions.html
The Hi-Tec Team Hide
|I bought a pair of these boots about 3, 4 years ago, I have wore them walking on the british coasts, in France, South Africa, etc etc. and they are excellent. I walk over poodles and swamps and no water at all in the boots. They are enough warm when... Read More walking in the mountains and also very comfortable walking at 36 C, they are not hot at all. They are getting old but I will buy the same model again when the time comes. Hide|
by Fiona Mc
I have worn these boots once over varied terrain. I thought they were great at first but after an hour realized that my feet felt damp. After only 2 hours of walking I could literally wring my socks out!
RESPONSE FROM HI-TEC:
I'm very sorry to hear you have experienced... Read More a problem with these boots. Unfortunately we have no contact details to get in touch with you to discuss this further - hopefully you read this response!
All our products come with a 365 day guarantee and this would certainly cover any faults with waterproof boots that are not doing their job properly. In the first instance, we would advise you to return them to the stockist you purchased them from. If you purchased them directly from www.hi-tec.com/uk/ , or if you experience any problems getting them replaced directly from who you purchased them from, please get in touch with our Customer Service Team who will be happy to assist you - http://www.hi-tec.com/uk/contacts/ . They can arrange for you to return the boots for inspection.
I apologise again for this and hope you see this response and the issue is resolved quickly.
Thank you for taking the time to leave this review.
The Hi-Tec Team Hide
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