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Leather split away from sole after 2 months
Bought these boots from Go Outdoors 2 months ago. I walk 3 or so miles a day dog walking (mainly pavements and parks).
Up until now they have been great, but today I cam back from a dog walk with a soaking wet left foot. Boot has come apart where leather... Read More upper joins sole.
Go Outdoors were happy to replace them immediately and I have gone for same style again as they fit my wide feet well.
Hoping this was a one off (right boot had no problems). Such a shame as I normally swear by Hi-Tec.
RESPONSE FROM HI-TEC:
I'm terribly sorry to hear about this but pleased that you returned them as this is what we would have suggested. I'm also please to hear that Go Outdoors happily dealt with the issue on the spot and replaced the boots.
Your boot should certainly not have leaked after just 2 months so it does sound like it may have been a faulty pair. We really hope you are happy with your new boots and will return to leave an update review in the future.
Please also note that we offer care instructions on our website and highly recommend treating waterproof boots with a waterproofing and conditioning treatment. Cleaning them after every use and storing them in a cool dry place will also help to increase the life of your boots.
Hi-Tec UK Hide
by Susan Lee
Like the other 2 reviews my boots leak every time i wear them, I only use them for walking the dogs so walk through wet grass, not up hills and mountains. They are very comfortable but to end up with soaking wet socks everytime I wear them is not acceptable.... Read More
Sorry Hi-Tec, not up to your usual standard and not FIT FOR PURPOSE.
RESPONSE FROM HI-TEC
Please can you get in touch with our Customer Services Team for advice on returning these boots. Something is certainly wrong as we would never promote a boot as waterproof if this wasn't the case, and we certainly do not expect you to have to put up with them if they're not doing the job.
If you purchased them within the past year, they're still in warranty. We can arrange to get them back for inspection. If a fault is found then you're entitled to a replacement.
Really sorry to hear you had a problem with them and we really hope this will not put you off considering Hi-Tec in the future. I'm confident our Customer Services Team can resolve this matter to your satisfaction. Please give them a call on 01702 561321 or drop them a message at http://www.hi-tec.com/uk/contacts/
Hi-Tec UK Hide
by Christine Rimmington
I bought these boots just over a year ago. I spent a bit more as the cheaper boots were only lasting a couple of years.
I was very pleased with the comfort and fit but over the last two days my feet were getting wet and on checking them out the... Read More heels have worn holes in them.
Up to yesterday I would have rated them 4+ but them wearing out so quickly on a fairly expensive boot has made them a 1 star.
I tried to return them to the stockist Tog but they would not take them until they had been washed so I washed them this afternoon and will go back and ask them to send on to you for feedback which may help your buyers.
RESPONSE FROM HI-TEC:
Really sorry to hear you've had a problem. Generally our stockists offer a 1 year warranty, so it's great that Tog have been kind enough to still send your boots back for inspection.
When they come through to us, we will give them a full technical inspection to see whether there are any faults. For future reference, please also take a look at our Care Instructions which can help to increase the life span of our boots - http://www.hi-tec.com/uk/care-instructions.html
The Hi-Tec Team Hide
|I bought a pair of these boots about 3, 4 years ago, I have wore them walking on the british coasts, in France, South Africa, etc etc. and they are excellent. I walk over poodles and swamps and no water at all in the boots. They are enough warm when... Read More walking in the mountains and also very comfortable walking at 36 C, they are not hot at all. They are getting old but I will buy the same model again when the time comes. Hide|
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