Returns

What is your return policy?

We offer a 365 day, no quibble returns & exchanges policy. If you’re not happy with your shoes simply visit the link you received on your order dispatch e-mail and send them back to us free of charge using the described method. We don't charge you for delivery, Hi-Tec will pay for your postage both ways. We will accept your shoes back providing they are in their original condition, unused & undamaged. If you have any questions about how to return your shoes, please contact our customer services team on 01702 561321

Suspected faulty goods

If you expect a manufacturing defect and purchased your goods from a website or retail store other than Hi-Tec.com/UK, please return your purchase to the retailer you made your purchase from where they will inspect the goods for you inline with the Hi-Tec 1 year warranty.