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* We really appreciate your feedback and would like the opportunity to contact you if you are unhappy with your purchase. Please leave an accurate phone number or e-mail address if you would like to hear back from us!
Brilliant piece of kit
|I've had the same pair since the eighties, when I used to run regularly. Now, in my dotage, I use them for walking, rock-climbing and sailing. The grip - on any surface, wet or dry - is phenomenal, and beats the hell out of walking boots four times the price.... Read More Hide|
A 'shadow' of its former self
by Nick Moyes
I used to love this shoe, and bought the same model again and again from the same Sports Direct store in Derby for almost 20 years. (I think they were £12 when I first discovered them). They were so comfy and great for general use, cycling, running, even walking... Read More
low-level alpine paths and rock-hopping. And when brand new they were fine for smart office use (though I prefer them once they had a bit of use, and dulled down). And I’d wear each pair into the ground and be happy every other year or so to buy a new pair, keeping the old ones for really rough use. But the build quality has gone seriously downhill recently. My last three pairs have each barely lasted a few months each - of just simple driving and walking around the office or garden - never mind any activity - before starting to fall apart. Had they not been brought from a reputable store, I might have thought they were selling me counterfeits. Either the soles have come loose or worn through, or, as in my latest pair, the entire heel unit has started to separate and the top fabric has snagged and ripped far too easily. Sadly, I’ve now lost confidence in both the Silver Shadow model and, worse, in the Hi-Tec brand. As well as new trainers, I’m looking for new walking boots as my big leather alpine boots are just too heavy for easy mountain use. But I won’t risk Hi-Tec again. This is such a shame.
RESPONSE FROM HI-TEC:
I'm really sorry to hear you're unhappy with your purchase, and also very surprised to read that you have had such problems with this style. I've had a chat with our customer services department and they have advised that returns on this style are extremely rare despite it being one of our best sellers, so it's certainly not a common issue.
We do offer a 365 day warranty on all our footwear, which is guaranteed if you purchase directly from our website. Some of our retailers will also honor this, so depending on who you purchased them from, you may be able to return them for inspection. If a fault is found, we would of course replace them, or offer you a refund if you purchased directly.
Please can you get in touch with our Customer Services Team as we would really like to try and resolve this matter and restore your faith in the Hi-Tec brand. You can call them on 01702 561321, or email firstname.lastname@example.org.
UK E-Commerce & Digital Manager Hide
|I have been using Silver Shadow since the early days of my career as a PE teacher. Owing to the difficulty in buying them in shops I have in the past tried other trainers but when I got my computer I have been able to revert to Silver Shadow and... Read More am now on my third pair since being reunited with them. They are without doubt the most comfortable trainers I have ever had, pity they do not use better glue on the sole however. Hide|
by Ron Skelly
|This is my third pair of Silver Shadow.I have not been disappointed with any of them.Most comfortable for either walking or working-out.|
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