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by Jim Doherty
My wife has had 2pr. of these shoes, neither lasted a year, in-fact the second pair only 6 months.They were cleaned and treated with the recommended cream, but the soles came away from the leather and the leather perished and leaked on the toe creases.
The boots were returned to HQ... Read More for inspection but they would not replace them.So poor quality and poor back-up services despite"12 month no quibble exchanges" [NOTE FROM HI-TEC - Please note that this customer is NOT reviewing HI-Tec UK's customer service. We have no record of him returning any items to us].
RESPONSE FROM HI-TEC:
I'm really sorry to hear you were unhappy with your purchase. I have spoken to our Customer Services Team and they have no record of your name or this style being returned with a fault. The 365 day returns policy offered by us is specifically for orders purchased directly from the Hi-Tec UK website. If you purchased from us and returned your boots within the warranty and a fault was found, then we would offer you an exchange or refund. However, as we have no record of you or the return, we are assuming you purchased these boots from a retailer or from another country. In which case the purchase would be covered by their own returns policy and you would need to find details of this on their website. Unfortunately we have no control over other retailers' returns policies.
Our Customer Services Team are on hand if you wish to discuss this further and they will assist you in any way they can. I am extremely sorry to hear what happened to the boots. I can assure you this is not a common problem, as you can see from the previous positive reviews on this style.
The Hi-Tec Team Hide
by Catherine Naughton
I am about to buy my second pair of Hi Tech ultra lite boots.
My previous pair were marvellous, comfortable and stylish.
The soles were the only part to wear and that was after 1,000's of miles.
They were left in Santiago after completing the camino from St Jean.
Everything I had hoped for at an amazing price
by E Wastie
|I have worn my Ultra lite boots twice now and have loved the comfort, roomy feeling, great support and dryness. So enjoyable to walk in and I particularly like the brass looking lace fixers, they are stylish.|
|I have worn my boots every day for just over 4 years (have been through 5 pairs of laces). The soles are starting to wear slightly on the outside and they are getting a little scuffed. I would like another black pair, why are they only available in brown now?... Read More Hide|
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