1 year Manufacturer's Defective Warranty
Our footwear is warranted for 1 year from date of purchase to be free from manufacturer's defects, as long as the damage is not caused by wear-related use. Any boot that has been out of production for more than 2 years will not be covered. Defects covered under warranty are:
- Leaky waterproof boots not caused by cut or abrasion
- Leather and fabric defects including inside lining
- Outsole separation not caused by heat
- Hardware, eyelet, and zipper defects
- Steel shank defects not caused by impact or excessive bending
- Safety toe defects not caused by impact or excessive bending
Boots must be sent back to Hi-Tec and inspected before refund can be issued. This process usually takes one to two business days once the product has been received.
Returns Process
Simply call Customer Service at 1-800-521-1698 to explain your reason for return. (You may also email us.) Have your order number ready so we can verify your purchase and issue your Return Authorization (RA) number. Please pack your item(s) in the original packaging with a note of the RA number somewhere on the outside of the box, and ship it to this address:
Hi-Tec USA
Attn: eCommerce Returns
4801 Stoddard Road
Modesto, CA 95356
If you have any questions, feel free to contact us; we're happy to help.
Important Notes
- We reserve the right to limit returns.
- You must include the Return Authorization number on the outside of the box.
- Magnum's facilities do not accept hand deliveries.
- We cannot accept C.O.D. deliveries.
- You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Hi-Tec USA will not replace the contents of the package.
- All refunds will be credited to the payment form used for the original purchase.
- Exchanges are subject to availability. If the product you purchased is no longer in stock, we will work with you to find a suitable replacement. A refund will be processed if no equivalent products are available.
